Profile box

How can I add a profile box to the my Wall?

• Go to Facebook’s Edit Applications page
• In the “Displaying:” list of link, click on the “Authorized” link
• In the list of applications, click on the “Edit” link in the “LivingSocial: Movies” row
• In the “Edit LivingSocial: Movies” window, click on the “Profile” tab
• Next to “Box” status text, click “Add”
• Click “Okay” to save these changes
• Go to Your Facebook Profile. Click the “Boxes” tab.
• Click the pencil icon in the top right corner of the LivingSocial: Movies profile box.
• Click “Move to Wall tab”

How can I add a profile box to the Boxes tab?

• Go to Facebook’s Edit Applications page
• In the “Displaying:” list of link, click on the “Authorized” link
• In the list of applications, click on the “Edit” link in the “LivingSocial: Movies” row
• In the “Edit LivingSocial: Movies” window, click on the “Profile” tab
• Next to “Box” status text, click “Add”
• Click “Okay” to save these changes

How can I add a tab to my Profile (“Movies”)?

• Go to Facebook’s Edit Applications page
• In the “Displaying:” list of link, click on the “Authorized” link
• In the list of applications, click on the “Edit” link in the “LivingSocial: Movies” row
• In the “Edit LivingSocial: Movies” window, click on the “Profile” tab
• Next to the “Tab” status text, click “Add”
• Click “Okay” to save these changes

How can I remove the LivingSocial: Movies section from my Info tab?

• Go to Facebook’s Edit Applications page
• In the “Displaying:” list of links, click on the “Added to Profile” link
• In the “Info Sections” portion of the page (you may need to scroll down to see it), find the “LivingSocial: Movies” row
• Click on the “Remove” link on the far right side of the “LivingSocial: Movies” row

My profile box is not updating, why?

We update your profile box regularly. Sometimes, this takes a little longer than anticipated. To update immediately, navigate to the Settings page and click Update.

Notifications

Why don’t the movie covers display in my feed?

Facebook has changed how news feed stories work. Currently, the stories generated display as “one-line,” text only stories. If you visit the Wall page on your profile and hover over a feed story you can click to “expand” the story to a larger size. The larger feed story sizes (short and full) display the cover images.

Why aren’t LivingSocial: Movies stories showing up in my Wall feed?

Feeds for LivingSocial: Movies may be disabled in the Applications settings. You can verify your Facebook settings allow LivingSocial: Movies to publish stories by following these steps:

• Go to Facebook’s Edit Applications page
• In the “Displaying:” list of link, click on the “Authorized” link
• In the list of applications, click on the “Edit” link in the “LivingSocial: Movies” row
• In the “Edit LivingSocial: Movies” window, click on the “Wall” tab
• Click on the “Allow LivingSocial: Movies to publish specific story sizes automatically” option
• Click “Okay” to save these changes

If you used to get LivingSocial: Movies feeds but now noticed that you are not, please take into account that Facebook limits the number of feeds an application can publish in a 48-hour period. The current limit is 10 feeds in any 48-hour period.

Movies

How do I add a movie to my collection?

First, search for the movie. Find the movie you want to add in the search results. Next to the movie’s image there are four check boxes: Watched, Want to watch, Watching now, and Not interested. Select the check box that best describes your relation to the movie. Once you’ve clicked the appropriate check box the movie is automatically added to your collection.

How do I change a movie’s status?

You can quick-change a movie’s status on the Manage page. Simply filter for the movie you want to change and then click the movie’s current status. Selecting one of the other two statuses will automatically save your change.

Alternatively, you can change a movie’s status on the movie’s page. Use the Your Interest drop down to select the appropriate status for the movie.

How do I remove a movie from my collection?

You can quick-remove movies from the Manage page. Simply filter for the movie and then use the corresponding red button to delete it from your collection.

How do I rate a movie?

You can quick-rate movies from the Manage page. Simply rate your movies using the provided 5-stars.

Alternatively, you can rate a movie on the movie’s page. On each movie page you will see the 5-star Rating box. Click the number of stars you want to assign to the movie and your rating will be saved.

How do I delete a rating?

On the Manage page find the movie, and then use the small circle icon next to the star ratings to clear the rating from the movie.

What is a Super Review?

In an effort to promote thoughtful reviews, LivingSocial is now designating reviews of 150 words or greater as a “Super Review” with a yellow indicator. In the future, these reviews will rank higher in our recommendation engine.

As this is a new program, feel free to send us feedback on how we can improve.

The database is missing a movie. Can I add it?

First, make sure the movie is actually actually missing by searching each of our data sources: livingsocial.com, amazon.com, amazon.co.uk, .ca, .de, and .jp, each of which can be selected on the top of the search results page. If the movie is still missing, click the “add the movie to our catalog yourself!” link (you will find this at the bottom of each search result page). Enter the movie’s title, release year, and a brief description.

Recommendations

How are my recommendations generated?

Based upon the movies you’ve expressed interest in, livingsocial.com generates recommendations tailored exclusively to your personal interests. Each set of recommendations is unique to you!

Friends

How can I see what my friends are watching?

On the Friends page, the movies your friends are currently watching are listed. To see a friend’s entire collection simply click their picture and browse away!

How can I see the reviews my friends have written?

On the Friends page, the reviews your friends have written are listed.

Leaderboard

How is my ranking determined?

Your leaderboard position is based on the number of movies you’ve marked as watched in your collection.

Export

I want to export my collection to a CSV file, how do I this?

At the bottom of the Manage Tab page, we have added the “Export to CSV” feature. This will allow you to export your collection information to a CSV file. The caveat is that this feature is only available to LivingSocial.com site users and those who have linked their social network account to LivingSocial.com accounts. For more information on account linking, go to the “Account Linking” section of the FAQ.

PLEASE NOTE: You must login to the LivingSocial.com site in order to use the export feature.

Movie Covers

This movie is missing a cover image, can I upload one?

Absolutely! On each movie’s page there is an “Upload cover” link. Simply click the link, locate the image file, and click select.

The Upload cover link didn’t work, why?

To upload a cover you need to have flash enabled (http://www.macromedia.com/software/flash/about/). If you have flash enabled and you are still encountering problems, check your browser to make sure that your browser doesn’t have a flash block enabled.

I uploaded the wrong image, can I delete it?

We get several requests regarding this issue. Unfortunately, we currently do not allow you to delete an image once you upload it. However, based on your feedback, we hope to add this feature soon.

Account Linking

How do I link my LivingSocial: Movies external account to my LivingSocial: Movies Facebook account?

• In a new tab or window, go to and login to Facebook
• In a separate new tab or window, go to the external LivingSocial: Movies site
• Sign in with your existing LivingSocial account or create a new account if you do not already have one
• In the top navbar, click on the “Settings” link
• In the Settings pop-up, click on the “Link my Facebook, MySpace or Bebo account” link
• In the Link Accounts pop-up, click on the “Facebook” icon

The linking process can take up to 10 minutes to complete. You will receive a message when the linking process has finished. Once linked, changes you make in Facebook will be reflected on the external LivingSocial: Movies site (and vice versa).

RSS Feeds

Is there a way to view my collection activity in an RSS feed?

If you go to the “Feeds” section at the bottom of the “MANAGE” tab page, you can obtain RSS links to your collection activity (e.g., added an item; wrote a review) and a summary of your friends’ latest collection activity. Please note that authentication using your LivingSocial.com credentials is required to view the “friends’ summary” feed.

The RSS feature is only available to LivingSocial.com site users and those who have linked their social network account to LivingSocial.com accounts.

Bugs/Errors

I’m using Google Chrome and the LivingSocial: Movies application. Now I can’t write reviews, add books to my collection, or rate any books. What’s up?

We rely on Javascript to perform all of these actions. And due to a Google Chrome/Facebook issue, the Javascript that drives these actions fails. We are working with Facebook to resolve these issues. In the interim, please use your old browser to manage your collection.

I’ve linked my account, why do some users not show up?

While it doesn’t happen often, this is caused by either a) users whose respective social network accounts have been disabled or b) users that have made some pieces of data inaccessible.

I’m having a problem, where can I report my problem?

Please report any errors or share your feedback here.