Profile box

How can I add a profile box to my Facebook profile page (left side)?

• At the bottom of the browser window, click on the “Applications” link on the left-hand side of the Facebook toolbar
• Click on the “Edit” link at the bottom of the Applications Menu
• Click on the “Show” pulldown menu
• Select option “Authorized”
• Under the “Authorized” view, find the “LivingSocial: Movies” row and click on the corresponding “Edit Settings” link
• Click on the “Profile” tab/link
• Next to “Box” status text, click “Add”
• Click the “Okay” button
• Go to your Facebook Profile
• Click the “Boxes” tab
• Click the pencil icon in the top right corner of the “”LivingSocial: Movies” profile box
• Click “Move to Wall” tab

How can I add a profile box to the Boxes tab on my Facebook profile?

• At the bottom of the browser window, click on the “Applications” link on the left-hand side of the Facebook toolbar
• Click on the “Edit” link at the bottom of the Applications Menu
• Click on the “Show” pulldown menu
• Select option “Authorized”
• Under the “Authorized” view, find the “LivingSocial: Movies” row and click on the corresponding “Edit Settings” link
• Click on the “Profile” tab/link
• Next to “Box” status text, click “Add”
• Click the “Okay” button

How can I add a tab to my Profile (“Movies”)?

• At the bottom of the browser window, click on the “Applications” link on the left-hand side of the Facebook toolbar
• Click on the “Edit” link at the bottom of the Applications Menu
• Click on the “Show” pulldown menu
• Select option “Authorized”
• Under the “Authorized” view, find the “LivingSocial: Movies” row and click on the corresponding “Edit Settings” link
• Click on the “Profile” tab/link
• Next to “Tab” status text, click “Add”
• Click the “Okay” button

My profile box is not updating, why?

We update your profile box regularly. Sometimes, this takes a little longer than anticipated. To update immediately, click “Refresh” in the upper right corner of your profile box.

Notifications

Why don’t the movie images display in my feed?

Facebook has changed how news feed stories work. Currently, the stories generated display as “one-line,” text only stories. Certain Parts of our application will give you the option to “Publish” your stories, if you choose to publish them the images will be displayed.

Why aren’t LivingSocial: Movies stories showing up in my Wall feed?

Feeds for LivingSocial: Movies may be disabled in the Applications settings. You can verify your Facebook settings to allow LivingSocial: Movies to publish stories by following these steps:

• At the bottom of the browser window, click on the “Applications” link on the left-hand side of the Facebook toolbar
• Click on the “Edit” link at the bottom of the Applications Menu
• Click on the “Show” pulldown menu
• Select option “Authorized”
• Under the “Authorized” view, find the “LivingSocial: Movies” row and click on the corresponding “Edit Settings” link
• Click on the “Additional Permissions” tab
• Verify that the “Publish recent activity to my wall” box is checked, if it is not then check it
• Click “Okay” to save these changes
• If you are still having problems, email us at feedback@livingsocial.com

Movies

How do I add a movie to my collection?

• Search for the movie by title in the search box on the top of the page
• Find the movie you want to add in the search results. If the movie doesn’t appear in the search results, you can check our additional data sources by selecting to search one of the Amazon databases at the bottom of the page under the “Can’t find it?” heading.
• Click the “Add to Collection” button to display the three status options: watched, want to watch, watching now. Select the status option (ex: want to watch) that best describes your relation to the Movie and click the button for that status option. Once you’ve clicked the appropriate status option, the Movie is automatically added to your collection.
• Alternatively, on every movie page, the same “Add to my Collection” button is displayed. To add a movie to your collection simply click one of the three status options.

I’ve already added a movie to my collection with a certain status option. How do I change that movie’s status option?

• Search for the movie by title in the search box on the top of the page
• Find the movie you want to add in the search results. Since you’ve already selected a status option for the movie you will see that the status button displays your current status.
• Click the status button and choose the status option that you want to give to the movie.

Alternatively, you can change a movie’s status option by visiting your My Collection page.

• Click the My Collection link on the top left of the page to go to your My Collection page.
• Enter the title of the movie in the search box (top right of your collection) and click go.
• In the row of the movie you searched for click in the “Status” column and select a different status option.

How do I remove a movie from my collection?

• Click the “My Collection” link on the top left of the page to go to you’re my Collection page.
• Enter the title of the movie in the search box (top right of your collection) and click go.
• In the row of the movie you searched for click the red button on the far right of the page.
• Click Ok to remove the movie from your collection.

How do I rate a movie?

• Search for the movie by title in the search box on the top of the page
• Find the movie you want to add in the search results.
• If you have added the movie to your collection already, empty stars will appear next to the status you have assigned the movie.
• Click to assign a star rating (1 to 5) to the movie. Once you rate the movie the stars will fill in to reflect the rating you assigned.
• If you have not added the movie to your collection, add the movie by selecting the status you want to assign to it. You will be prompted to answer “How many stars do you want to give this movie?”
• Click to assign a star rating (1 to 5) to the movie. Once you rate the movie the stars will fill in to reflect the rating you assigned.

Alternatively, you can rate a movie by visiting your My Collection page.

• Click the My Collection link on the top left of the page to go to your My Collection page.
• Enter the title of the movie in the search box (top right of your collection) and click go.
• In the row of the movie you searched for click in the “Rating” column and select a different star rating.

How do I delete a rating?

• After you’ve clicked to rate a movie a circle icon will appear next to the five stars.
• Click this icon to remove your rating of the movie.

What is a Super Review?

In an effort to promote thoughtful reviews, LivingSocial is now designating reviews of 150 words or greater as a “Super Review” with a grey indicator. These reviews rank higher in our recommendation engine.

The database is missing a movie. Can I add it?

• If the movie doesn’t appear in the search results, you should first check our additional data sources by searching one of the Amazon databases available at the bottom of the page under the “Can’t find it?” header.
• If the movies can’t be found click the “add the movie to our catalog yourself!” link that is displayed on the bottom of the page.
• Enter the movie’s title, year released, and a brief description and click create.
• On the new movie’s page add the movies to your collection by selecting a status option and upload an image for the movie.
• Note that if you have not already added 20 movies to your movies collection you will be prevented from adding any missing movies to the database. In this case, please email us at moderators@livingsocial.com with the information of the movies you’d like to add to the database. We’ve implemented this minimum requirement as a protection against individuals submitting duplicate entries to the database. Once you’ve added 20 items to your collection this requirement will be lifted and you will be able to add movies directly.

Recommendations

How are my recommendations generated?

Based upon the movies you’ve added to your collection, livingsocial.com generates recommendations tailored exclusively to your personal interests. Each set of recommendations is unique to you!

Friends

How can I see what my friends have added?

On the Friends page, some of the movies your friends have added are listed. To see a friend’s entire collection simply click their picture and browse away!

How can I see the reviews my friends have written?

• Click on the My Profile tab at the top of the page then scroll down to find the My Friends section and click the “see all” link.
• On the Friends page, the movies that your friends have recently added are listed. To see a friend’s entire collection simply click their picture and browse away!

Leaderboard

How is my ranking determined?

Your leaderboard position is based on the number of movies you’ve marked as watched in your collection.

My leaderboard position is going up but my collection size is shrinking. Why?

We are constantly cleaning up the LivingSocial: Movies database. If your collection size shrinks it simply is because we are merging duplicates or deleting bad entities (like toys, for example). You are likely rising on the leaderboard because users that used to be ahead of you had their collections impacted by merges and deletes. If you think that something has disappeared from your collection that shouldn’t have please contact us at feedback@livingsocial.com with details.

Export

I want to export my collection to a CSV file, how can I do this?

• Go to your My Collection page (top left of the page).
• On the top-right of the My Collection page, click the “Import or export your collections” link.
• Then click “Export my collection” under the CSV Export Heading. This will allow you to export your collection information to a CSV file. The caveat is that this feature is only available to LivingSocial.com site users and those who have linked their social network account to LivingSocial.com accounts.
• PLEASE NOTE: You must login to the LivingSocial.com site in order to use the export feature.

Account

I want to delete my account on LivingSocial.com, how can I do this?

• If you are having problems and you require assistance please contact us at feedback@livingsocial.com.
• If you’d like to delete your account, please login to our site (or application) and click the “Settings” link on the top right of the page.
• Click the “Delete Account” link on the bottom of the “Settings” page.
• Carefully read over the information provided. Please note that this delete button will delete your entire collection, all reviews, and ratings in all subjects areas. If you want to delete just a specific subject area account without affecting others, please send us an email to feedback@livingsocial.com
• Please specify a reason for your account deletion.
• Click the button that reads “Permanently Delete All of My Data Across All LivingSocial Applications.
• Click “Ok.”

I want to unlink my LivingSocial.com account from my Facebook account, how can I do this?

• If you’d like to unlink your account, please login to our site and send us the link to your home page (e.g., http://movies.livingsocial.com/people/1690987398/home) and specify that you’d like to unlink your account.